How can I change the name(s) on an account due to marriage, divorce, or a death?
Provide the appropriate legal document (i.e. marriage license, divorce decree, death certificate, etc.) to the Athletics Ticket Office in order to make any changes. You may fax, mail, or hand-deliver a copy for our records. We will make the changes to your account once the appropriate documentation has been received, verified, and processed. All transfer policies will be applicable to the tickets that must be transferred.
Why is there a renewal deadline?
Because of the great demand for the best seating locations and the limited release of tickets each season, a deadline is set so vacant seats can be offered to season ticket holders requesting a seat change or to new season ticket holders. Due to the high volume of requests to be processed, the renewal deadline must be strictly enforced.
How do I keep the seats I had last season?
Payment for tickets (and donations for donor seating areas) must be received by the renewal deadline in order to be eligible for the same seating location.
How do I request additional season tickets?
Note the total number of tickets you would like to order in the quantity column on the renewal form. Indicate seating preferences for the additional seats and/or your preferences to move so you may have all of your seats located together. Please be advised that these are only requests. Fulfillment of requests will be based upon availability. Please pay for renewable seats only. You will be invoiced for any additional seats and accompanying donation.
How do I request a seating change?
You may write any requests on the actual ticket application, or you may submit a separate written request to the Athletics Ticket Office or Sooner Club via e-mail, fax, or mail. Be sure to describe in as much detail as possible exactly what you are requesting. Feel free to include sections, rows, and seat numbers if applicable. Listing first, second and third choices will help in assessing the best seating available for your preferences (i.e., which is more important, yardage or height of row, etc.). Customers who renew seats online can make their requests on their online ticket renewal.
How can I request to sit with my friends?
Indicate the names and account numbers of the individuals you would like to be seated with when completing an order form or request form. All parties must indicate their desire to be seated together and make the same request on their respective order forms. You may also fax or e-mail your group seating request by the renewal or order deadline. Each party must make this request.
IMPORTANT NOTE: When allocating seats for parties wishing to sit together, the location will be based on the party with the lowest priority point total.
Can I transfer my season tickets?
Sooner Club and Ticket Office policy allows for a one-time transfer of season tickets to a direct family member (defined as a son, grandson, daughter or granddaughter) 18 years of age or older. Only the opportunity to purchase the season tickets in the current location is transferred to the new account. Any priority points, matching OU/Texas tickets, etc. do not transfer. Transferred season tickets also are subject to the current annual per-seat donations associated with the seat location. All benefits and priority points associated with the new account will be based solely on donations, attendance, etc., on the new account.
Appropriate documentation (birth certificate, etc.) must be submitted along with any transfer request and will be reviewed and verified by the Sooner Club and OU Athletics Ticket Office prior to completion of the transfer.
Tickets retained by the surviving spouse of a deceased season ticket holder do not count against the one-time transfer rule. However, we do ask that the family provide appropriate documentation so the name on the account can be updated.
If you have any questions regarding season ticket transfers, please contact the Sooner Club.
When will I receive my season tickets?
Season tickets are mailed between two and four weeks prior to the first home event. Individual game tickets are mailed up to 10 days prior to the event. Ticket orders received within ten (10) days of an event will be placed in Will Call.
How do I change the address/contact information on my account?
Please note any changes on order and request forms returned to the OU Athletics Ticket Office. You may also send a written request via email, fax, or mail to change your contact information. Please be sure to include your account number and your previous contact information. Address change deadlines will apply for specific events.
What if I can’t attend a game or want to give my tickets to someone else?
The Athletics Ticket Office offers the Ticket Marketplace and Ticket Sharing programs as convenient methods to sell or share your tickets. As a season ticket holder in football and/or basketball, you will be provided a complimentary Ticket Marketplace membership which allows you to safely and securely resell individual games from your season ticket online and allows other Sooner fans the opportunity to attend games that you may be unable to attend. If you simply want to give your individual game tickets to friends or family, the Ticket Sharing program allows you to send your tickets electronically via e-mail so that they may be conveniently printed and used.
If my tickets are sold on OU Ticket Marketplace, will I recoup the cost of the ticket?
Yes. When your tickets are purchased, you will receive a credit of 85% of the ticket’s regular price. Checks will be issued by the OU Athletics Ticket Office bi-annually to season ticket holders who have sold tickets throughout the year.
Do I have to use all of the tickets on my account for each game to receive 100 percent attendance credit?
Yes. Attendance percentages will be calculated based upon the use of all tickets associated with a particular account. For example, if Joe Fan has four (4) season football tickets, then he has 24 tickets (Four (4) season tickets x six (6) home football games = 24 tickets) which must be used for admission to receive 100% attendance credit.
Where do I find my priority point total?
Your priority point total can be accessed via your online account. Please use your account number and password to log in. You will need to establish a password if you have not already done so.
Return to Contact the Sooner Club
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The Sooner Club |
Phone
(866) Sooner Club
(405) 325-8000
(405) 325-7003 (fax)
Mailing Address
The University of Oklahoma Sooner Club
McClendon Center for Intercollegiate Athletics
180 W Brooks, Suite 3575
Norman, OK 73019
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